Cancellation And Refund
At Shree Ghanshyam Rice & Pulse Mill, we prioritize customer satisfaction and transparency in all our transactions. Our Cancellation and Refund Policy reflects our commitment to providing a seamless experience for our valued customers.
Cancellation Policy:
1. Order Cancellation
Customers can cancel their order within 24 hours of placing it, provided the order has not been processed for shipping. To cancel an order, please contact our customer service team via phone or email with your order details.
2. Cancellation Fees
No cancellation fees will be charged if the cancellation request is made within the specified timeframe. However, if the order has already been processed for shipping, cancellation may not be possible, and the customer may be responsible for shipping fees.
Refund Policy :
1. Eligibility for Refund
Refunds are issued in cases where:
- ~ The customer cancels the order within the stipulated timeframe.
- ~ The product received is defective or damaged.
- ~ The product does not meet the quality standards as advertised.
2. Refund Process
Upon approval of the refund request, refunds will be processed within 7-10 business days. The refund amount will be credited back to the original payment method used for the purchase.
3. Return Shipping
For returns due to product defects or damages, Shree Ghanshyam Rice & Pulse Mill will cover the return shipping costs. However, for cancellations initiated by the customer after the order has been shipped, the customer may be responsible for return shipping fees.
4. Refund Contact
To request a refund or for any inquiries regarding our refund policy, please reach out to our customer service team via phone or email. Please provide your order details and reason for the refund request for prompt assistance.
Note
Our refund policy applies only to purchases made directly through our website. For products purchased through third-party retailers, please refer to their respective refund policies.
For any further assistance or clarification regarding our Cancellation and Refund Policy, please don't hesitate to contact us. Your satisfaction is our priority at Shree Ghanshyam Rice & Pulse Mill.